Professional Laser Cutting Machine Manufacturer
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As a high-tech company, Pratt CNC integrates the research and development, production and sales of laser application equipment. Its products mainly cover laser cutting, welding, cleaning machines, automated production lines and other product categories. We have a production base of 200,000㎡, including an intelligent equipment manufacturing center of 110,000+㎡.
FIBER LASERCUTTING MACHINE
TUBE LASER CUTTING MACHINE
FIBER LASER WELDING MACHINE
FIBER LASER CLEANING MACHINE
LITHIUM BATTERY LASER MARKING MACHINE
FIBER LASER MIRROR MARKING MACHINE
Shandong Pratt CNC Machinery Co., Ltd. is committed to a pro-duct management philosophy centered around “quality, effici-ency, inno-vation, and service.” Our goal is to become a leading domestic supp-lier of laser equipment. Currently, our main products include laser mar-king machines, handheld laser welding machines, laser cleaning machines, automatic platform welding machines, highp-ower laser welding machines, portable laser welding machines, air-cooled integrated welders, pulse cleaning machines, laser pipe cu-tting machines, and laser cutting machines, forming a comprehen-sive range of laser welding solutions. We recognize that oppor-tunities and challenges coexist, prompting us to explore and inno-vate. In the future, we aim to achieve development through inno-vation, improve customer experiences with high-quality products and services, and create value for our customers, partners, and so-ciety through an honest and efficient business model.
After-sales service for laser cutting machines is crucial for ensuring their long-term and stable operation. A comprehensive after-sales service can help customers address various issues they may encounter during use, enhance equipment efficiency, and extend the equipment’s lifespan. We offer the following after-sales services:
Our after-sales service includes long-term technical support and consultation to assist customers with any technical challenges during operation.
Telephone/Online Support: We provide 24-hour telephone support and online customer service to answer any questions customers may have while using the equipment.
Remote Diagnosis: For high-end laser cutting machines, we can perform fault diagnosis through remote connection, allowing our technicians to access the equipment and troubleshoot issues effectively.
Technical Documents and Manuals: We supply detailed user manuals, operating guides, and FAQs to help customers resolve problems quickly.
To ensure the stable operation of laser cutting machines, regular maintenance is essential. Our after-sales service includes:
Regular Maintenance Guidance: Based on the frequency and environment of use, we offer assistance for scheduled inspections and maintenance, including servicing the optical system, mechanical parts, and gas system.
Providing timely spare parts is a key component of after-sales service to facilitate quick repairs and minimize downtime. Our services include:
Original Parts Supply: We offer genuine spare parts to maintain the performance and reliability of laser cutting machines.
Fast Delivery: We ensure rapid delivery of spare parts to minimize production interruptions.
Timely repairs are critical when a laser cutting machine experiences a failure. Our fault repair services include:
Service During the Warranty Period: We provide a warranty period of 1 to 3 years for laser cutting machines, which includes free repairs and parts replacements.
Service Beyond the Warranty Period: After the warranty period, customers can still access paid repair and maintenance services.
With these comprehensive after-sales services, we aim to enhance the operational efficiency and longevity of your laser cutting equipment.